Membership Sales Ambassador

BJ's Wholesale Club • Falls Church, VA

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is built on purpose and opportunity, offering a comprehensive benefits package to support team members' health, well-being, and future. The Membership Sales Ambassador is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to uphold club policies, procedures, and compliance, act with honesty and integrity, prioritize member satisfaction, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, and maintain a friendly and positive attitude. They are also tasked with delivering service excellence, resolving member concerns, and maintaining GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly Full, Fresh, Clean Club Standards daily. Understanding departmental performance reporting and its impact on the business is also key. BJ’s Wholesale Club is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, serving over 8 million members with unbeatable value and convenience in various product categories.

Requirements

• Results driven with proven success in goal achievement.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer services inquiries.
• Provide excellent and efficient member service.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt to keep pace with the world.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• Ensure all items are stocked and promotional plans are executed.
• Maintain visible accurate signage.
• Keep the club clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business established benchmarks and results.
• Exhibit clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolve Member concerns in a courteous and timely manner.
• Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance as an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees