Membership Sales Ambassador Part Time

BJ's Wholesale Club • Carmel, IN

12h

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, renewals, upgrades, and related loyalty offerings while providing efficient, high-quality member service. The role pitches membership options to prospective and existing members, works toward business-established sales goals, and explains BJ’s membership options and co-branded credit card.

The position also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, pickups, and other inquiries. Responsibilities include supporting BOPIC orders, following tax-exempt and resale membership procedures, addressing member concerns, and escalating issues when necessary. Team members are expected to follow club policies, contribute to a safe and inclusive environment, maintain club standards, and attend work regularly and predictably. Other duties may be assigned, including work in other departments.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
• Pitch membership programs to potential members in accordance with company policies and practices.
• Sell membership products to potential new and existing members.
• Work toward business-established benchmarks and sales goals.
• Explain BJ’s membership options and co-branded credit card.
• Provide member service for membership matters, credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures.
• Support a safe, positive, inclusive environment and collaborate with the team to achieve goals and maintain club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed