Membership Sales Advisor

Crunch Fitness • Brooklyn, NY

18h • Onsite

About The Position

The Membership Advisor Sales role involves following the Crunch Sales Script to enroll new members, upgrade current members, and activate new members. This position requires calling and setting up sales appointments with prospective members. The role also includes marketing efforts to generate leads and promote the club, as well as providing excellent member service to ensure satisfaction and retention. Desk duties include mentoring Member Service Representatives, managing their schedules and training, and maintaining a clean work area. The advisor must also be proficient in the club's software system and knowledgeable about all club facilities, services, and programs.

Requirements

• Follow the Crunch Sales Script.
• Meet daily, weekly, and monthly Individual Membership Goals.
• Perform a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
• Convert telephone inquiries into club visits.
• Effectively demonstrate equipment and facilities.
• Aggressively inspire prospective members to join.
• Upgrade existing memberships by adding family members and providing personal training packages and group training sessions.
• Fill out all paperwork required for accurate membership sales and records.
• Meet daily, weekly, monthly and quarterly sales goals.
• Generate a minimum of 5 contacts per inactive hour via Phone, Email, Texting, Social Media (specifically LinkedIn).
• Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
• Solicit prospective members outside the club at least 1 hour per day.
• Internally distribute guest passes, ask for referrals.
• Follow-ups on all prospects with effective telephone and mail contact.
• Create 3-5 events in the club per month (1 per week).
• Create and post social media content.
• Follow the three steps of service.
• Greet all members & their guests use their name and wish them a good workout.
• Exceed expectations and suggestive sell.
• With a smile, wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Ensure all members are participating in services and programs according to their level of membership.
• Facilitate any messages on club software at member check-in.
• Observe ABC screen to book kick-offs.
• Identify opportunities where you can promote higher level memberships and programming.
• Facilitate all member requests or forward to a manager, assistant manager or manager on duty.
• Get feedback on group fitness classes and programs we have running and provide to management.
• Call members as prescribed in the Club Management System to ensure member satisfaction and usage.
• Run low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.
• Handle all cancellations requests and propose lifeline and alumni programs (saves).
• Greet guests promptly and courteously.
• Communicate special events to members and guests.
• Explain membership options to guests and ask them if they would like to enroll.
• Ensure all first time guests are taken through a tour.
• Follow up with all guests.
• Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks.
• Assist with Managing the Member Service Reps (scheduling, compliance, training).
• Answer phones in courteous, helpful, professional manner.
• Master the use of the CMS system.
• Maintain professional disposition at all times.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, programs and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Take the initiative to learn opening and closing duties.

Responsibilities

• Follow the Crunch Sales Script and enroll new members.
• Upgrade current members.
• Activate new members.
• Call and set up sales appointments with prospective members.
• Meet daily, weekly, and monthly Individual Membership Goals.
• Determine the desires, wants, and needs of prospective members through a Needs Analysis.
• Provide information about club facilities and programs.
• Convert telephone inquiries into club visits.
• Give tours and trial memberships to prospective members.
• Effectively demonstrate equipment and facilities.
• Guide prospective members through the decision-making process.
• Create desire for prospective members to join the club.
• Upgrade existing memberships by adding family members and selling personal training packages and group training sessions.
• Fill out all required paperwork for accurate membership sales and records.
• Meet daily, weekly, monthly, and quarterly sales goals.
• Generate a minimum of 5 contacts per inactive hour via Phone, Email, Texting, and Social Media (LinkedIn).
• Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
• Solicit prospective members outside the club at least 1 hour per day.
• Internally distribute guest passes and ask for referrals.
• Follow up on all prospects with effective telephone and mail contact.
• Create and post social media content.
• Follow the three steps of service: Greet all members & their guests, Exceed expectations and suggestive sell, and Wish them well as they exit.
• Check in all members and guests.
• Ensure all members are participating in services and programs according to their membership level.
• Facilitate any messages on club software at member check-in.
• Observe ABC screen to book kick-offs.
• Identify opportunities to promote higher-level memberships and programming.
• Facilitate all member requests or forward them to management.
• Get feedback on group fitness classes and programs and provide it to management.
• Call members as prescribed in the Club Management System to ensure member satisfaction and usage.
• Run low usage reports, new member calls, and birthday calls.
• Handle all cancellations requests and propose lifeline and alumni programs.
• Greet guests promptly and courteously.
• Communicate special events to members and guests.
• Explain membership options to guests and ask them if they would like to enroll.
• Ensure all first-time guests are taken through a tour.
• Follow up with all guests.
• Serve as a mentor and teacher to Member Service Representatives.
• Assist with managing Member Service Representatives (scheduling, compliance, training).
• Answer phones in a courteous, helpful, professional manner.
• Master the use of the CMS system.
• Maintain a professional disposition at all times.
• Schedule member services (tanning, etc.).
• Facilitate payment of member services.
• Know club facility, services, programs, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Take the initiative to learn opening and closing duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed