Membership Sales & Administration

YMCA of Hamilton|Burlington|Brantford • Hamilton, ON

12h • Onsite

About The Position

This role of Membership Sales & Administration Associate will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and managing program registration in collaboration with the Program Supervisors. In addition, this position provides assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and some holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers. This role will also be responsible for ensuring the sales and service culture of the branch. This role will primarily be responsible for the administration of Group Home Memberships, internal and external rentals, and supporting student partnerships. This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Sales & Administration Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.

Requirements

• 1 – 3 years’ experience in a customer service and sales environment.
• Computer skills – Word, Excel, Windows, basic internet skills.
• Excellent problem-solving skills with sound understanding of mathematics.
• Ability to take responsibility and a proven team player.
• Current Standard First-Aid & CPR-C and AED Certifications.
• Satisfactory Police Records Check.

Nice To Haves

• Post-secondary education at the college level in Marketing, Office Administration, or related fields is preferable.

Responsibilities

• Play a key role at the information hub of the branch.
• Conduct Membership Growth Initiative (MGI) follow-up calls and emails while tracking and organizing work assignments for part-time membership staff.
• Responsible for assisting the Membership Manager with administration, booking, and billing of rentals in the branch.
• Assist the Membership Manager in the promotion and administration of Group Membership Sales and growth of future partnerships.
• Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service.
• Will be scheduled for Manager on Duty shifts, which includes taking the lead in all first aid/emergency situations and being the acting Manager for the branch.
• Conducts personal financial assistance interviews exercising sound judgement and confidentiality.
• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.
• Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.
• Provide excellence in customer service at member point of access.

Benefits

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA HBB Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships and incentives
• Reduced rates for YMCA HBB Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Employee and Family Assistance Program (EFAP)
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree