Membership Retention Agent

AAA • Costa Mesa, CA

5d • $48,400 - $59,200 • Remote

About The Position

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Job Duties Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership. Invoice memberships sold and process payments. Maintain up-to-date, working knowledge of membership products, features and benefits. Perform all other duties and responsibilities as assigned or required. Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

Requirements

• High school diploma/GED required
• 1-3 years sales experience preferred
• Professional communication skills required, both written and oral
• Demonstrate ability to prioritize tasks and assignments required
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required

Nice To Haves

• college degree preferred

Responsibilities

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Multi-task and quickly provide solutions to various issues that arise during the sales process.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED