Membership Representative - CO

Booth and Partners Pte Ltd•Colombia, .

8d•Remote

About The Position

Support the Membership Team by providing direct support to the company business member network. The ideal candidate is a self-starter with excellent communication and customer service skills. This person can work well in a team to support a large volume of member support emails, take phone calls, and video calls as needed with members, while maintaining the highest level of customer service and meeting set KPIs.

Requirements

A passion and enthusiasm for account management, customer service and mission-driven work
Experience in account management or high-volume customer service
2-5 years related professional experience or undergraduate degree
Strong team player with excellent oral and written communication skills
Comfortable interacting with members remotely and/or in-person, may need to attend in-person events, will host virtual member events.
Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines
Ability to prioritize tasks and streamline workflow for maximum efficiency
Ability to coordinate work between multiple systems in a day
Comfortable and effective working independently in a remote work environment
Flexible and comfortable with change/fast growth
Comfortable speaking with members over the phone and video conferencing services
Proficiency in Microsoft Office and Google Workspace

Nice To Haves

Experience in Salesforce, Monday.com, and/or HubSpot (preferred)

Responsibilities

Provide best-in-class customer service, including answering questions using a shared inbox (Hiver), assisting with certification support, renewal of membership, and communicating the benefits and values of membership.
Taking member calls when necessary, both over the phone and virtually.
Meet established KPIs like average reply time to ensure optimal member experience.
Work cross-functionally with the Membership Team and other teams across the organization for questions and collaboration as needed
Know the ins and outs of our organization, its policies, and its systems
Maintain accurate and up-to-date account data in Salesforce
Navigate change in a growing organization and support the development and scaling of long-term systems, processes, and benefits to support our business members
Keeping up to date on the most current membership requirements, benefits, and process updates.
Engage in feedback loops to gather member experience and feedback details