Membership & Public Engagement Coordinator

American Council For Vol Intl Action•Washington, DC

3d•Hybrid

About The Position

InterAction seeks a dynamic Membership and Public Engagement Associate to support our membership engagement and growth initiatives. As a key member of our team, you will play a crucial role in maintaining and enhancing relationships with current and prospective Members, managing our membership database, supporting various membership-related projects and events, and leading content development for key Member CEO events.

Requirements

Bachelor’s degree or relevant account management/coordination experience
One year of CRM experience; or combination of education and experience
Proficiency is Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent project management skills with great attention to detail
Strong work ethic and customer-service orientation
Excellent oral and written communication skills
Self-motivated individual who is also a team player
Dynamic problem-solving skills
Ability to thrive in a fast-paced environment
Exceptional organizational and time management skills
All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period.

Nice To Haves

Direct experience with trade associations, nonprofits, membership or related organizations is highly desirable
Two years of CRM experience
Salesforce experience
Knowledge of, experience in, and/or interest in the international development and humanitarian sector
Experience in developing and delivering educational content for senior executives
Familiarity with current trends and issues in the NGO sector

Responsibilities

Respond to general inquiries in membership mailbox.
Conduct background research on prospective Members and prepare briefing documents for the Membership and Public Engagement team and senior leadership as needed.
Participate in discovery calls with prospective Members and coordinate timely follow-up.
Support the Membership and Public Engagement team and Director of Communications in executing a large-scale digital marketing campaign to expand the membership base.
Coordinate with the Director of Membership to evaluate membership applications and prepare application materials for review by the InterAction Board of Directors.
Oversee the annual collection of financial data to support the creation and distribution of membership dues invoices.
Oversee the onboarding process for new Members and withdrawal process for departing Members.
Support orientation session for new Members and incoming Chief Executive Officers.
Oversee the administration of InterAction’s Member Portal to ensure that content is relevant and timely.
Provide administrative support to the Combining Grassroots Forces Working Group.
Regularly update InterAction’s distribution lists to ensure Member contacts receive relevant information.
Update organizational records and contact information in the CRM to ensure that records are up to date.
Upload all meeting and event attendance reports to Salesforce.
Create Member engagement reports in Salesforce to support strategic decision-making.
Serve as the lead event planner for the annual CEO Summit.
Provide planning and on-site support for InterAction’s annual conference, Forum.
Plan and execute a bimonthly workshop as part of InterAction’s ConnectAid series.
Support biweekly CEO Community Update Calls in coordination with the Administrative and HR Coordinator.
Coordinate with the Director of Communications to support external newsletter production.
Submit invoices and expenses on behalf of the Membership and Public Engagement team.
Provide general administrative support for the Membership and Public Engagement team as needed.