RFC - Membership Operations Coordinator

ELMO Cloud Recruitment•Richmond, VA

9d•Hybrid

About The Position

The Membership Operations Coordinator is responsible for overseeing the ongoing management, integrity and optimisation of the Club's membership database, fulfilment programs and membership compliance processes. The role administers key operational programs including membership renewals, database management, fulfilment operations, payment compliance initiatives and match-day operational support. Working closely with Membership Shared Services, Consumer Business stakeholders and external providers, the Membership Operations Coordinator plays a critical role in ensuring the Club's membership products, systems and processes operate efficiently while delivering an outstanding experience for members.

Requirements

1-2 years’ experience in membership, customer service, administration or consumer operations.
Strong organisational skills, attention to detail and the ability to manage multiple priorities.
Experience working with CRM systems and maintaining accurate data.
Excellent communication and stakeholder management skills.
A proactive, solutions-focused mindset and commitment to delivering exceptional member experiences.

Nice To Haves

Experience with Excel, Archtics, Salesforce or similar systems is desirable.

Responsibilities

Coordinate the Club's membership renewal program, maintain database integrity, manage operational reporting and audits, oversee payment administration and drive continuous improvement initiatives to ensure accurate and efficient membership operations.
Administer relationships with fulfilment providers, coordinate fulfilment programs, resolve member fulfilment enquiries and support the successful delivery of membership packs, rewards and member events.
Manage membership payment compliance programs, monitor payment plans and member balances, coordinate member communication journeys and support membership-related banking and financial administration requirements.
Coordinate Consumer Business operational requirements at AFL and AFLW match days, support casual staff and game-day operations, and contribute to broader Consumer Business projects, process improvements and member experience initiatives.