INFRA Internal Employees Only - Membership Onboarding Specialist

INFRA•Saint Paul, MN

16h•$57,500 - $84,000•Hybrid

About The Position

The Membership Onboarding Specialist supports retailer engagement, onboarding, member recruitment, and member services at INFRA. The role guides new members and Associate Retailers (ARs) through onboarding, including CRM tools, data, connections to other departments, and relevant information. It ensures prospective leads receive appropriate engagement and follow-through, reviews retailer alignment with membership requirements, and maintains accurate, accessible member records. The specialist identifies process improvements and articulates the financial, operational, and values-based return on investment INFRA offers members. The role also develops relationships with INFRA, Associate Retailers, and retailer prospects; supports the member recruitment strategy and relationship-driven growth goals; and maintains recruitment records. Member services work includes tracking needs and connecting retailers with INFRA staff and resources, coordinating orientations and trainings, managing assigned business services programs, supporting new program development, and maintaining stakeholder engagement and communication. This is a full-time, exempt, salaried position based at INFRA headquarters in St. Paul, Minnesota, as part of a hybrid workforce, currently working at least three days per week in the office. Travel may be required up to 20%. Current INFRA remote employees may be considered, with the additional expectation of travel to headquarters up to once per month.

Requirements

At least 3 years of demonstrated experience supporting relationship-driven business development operations, including process upkeep, data and recordkeeping, and connection.
Experience creating or improving process flows and identifying metrics and analytics to support future planning.
Ability to prioritize work and achieve goals in a fast-paced environment without compromising quality.
Experience with tools, software, and automation, including CRMs, project planning tools, Microsoft Office, Microsoft Teams, and financial data systems.
Effective organizational skills and ability to manage and prioritize multiple projects.
Ability to establish and maintain genuine relationships with a wide variety of individuals.
Situational awareness to determine when to solve problems independently, involve others, or refer decisions to the appropriate person.
Ability to think proactively and propose collaborative solutions.

Nice To Haves

Understanding of the natural foods industry or grocery retail, or equivalent transferable experience.

Responsibilities

Guide new members and Associate Retailers through the onboarding process, including CRM tools, data, departmental connections, and required information.
Engage prospective leads and ensure appropriate follow-through, responses, and follow-up throughout onboarding.
Review retailer alignment with INFRA membership requirements, including requirements involving SPINS and CoMetrics.
Maintain accurate and easily accessible member records and files.
Identify process improvements while balancing automation with personalized connection.
Define and communicate the financial, operational, and values-based return on investment INFRA offers members.
Develop direct relationships between INFRA, Associate Retailers, and retailer prospects.
Support execution of the member recruitment strategy and maintain recruitment records and files.
Support relationship-driven membership growth through relationship building, prospecting, research, outreach, meeting materials, and recruiting events.
Track member and Associate Retailer needs and connect them with INFRA team members, resources, advice, problem-solving, and programs.
Coordinate and conduct orientations, trainings, and webinars using INFRA tools and programs, including INFRA Deals and SPINS.
Manage assigned business services programs.
Support leadership with new program development and execution.
Maintain and improve engagement and communication with staff, members, business partners, and Associate Retailers.