Membership Manager-Private Country Club
About The Position
Palm Aire Country Club is seeking an experienced, polished, personable, and organized Membership Manager who genuinely enjoys working with people. This private, member-owned country club in Sarasota values a welcoming culture and a team dedicated to creating exceptional member experiences. The Membership Manager will be a key point of contact for prospective and existing members, responsible for conducting club tours, building relationships, managing leads, and guiding applicants through the membership process. The role involves managing applications, changes, transfers, and resignations, maintaining confidential records, collaborating with Accounting on member setup and billing, tracking membership trends, preparing reports, and contributing to member communications, engagement, and marketing initiatives. The ideal candidate will bring experience and innovative ideas, demonstrate strong follow-through, handle sensitive conversations with discretion, and understand the importance of detail.
Requirements
- Minimum of 5 years of progressive professional experience in membership, private clubs, hospitality, relationship-based sales, client services, or a comparable high-touch environment.
- Proven ability to build lasting relationships with members while delivering a consistently high level of service.
- Experience managing prospective member or client relationships from initial inquiry through follow-up, decision, and onboarding.
- Strong professional presence with the confidence to conduct Club tours and represent Palm Aire professionally.
- Exceptional written and verbal communication skills.
- Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities independently.
- Sound judgment and discretion when handling confidential information and sensitive member matters.
- Comfortable working with membership data, reports, lead tracking, and performance metrics.
- Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Nice To Haves
- Private country club or membership organization experience strongly preferred.
- Experience with Clubessential preferred.
- Experience with Canva, marketing communications, or basic graphic design is a plus.
- Associate degree or higher preferred. Significant relevant professional experience may be considered in lieu of a degree.
- Experience, initiative, and good judgment.
- Ability to take ownership of a role while still being a great teammate.
Responsibilities
- Conduct Club tours for prospective members.
- Build relationships with prospective members.
- Manage leads and guide applicants through the membership process from first inquiry through onboarding.
- Manage membership applications, changes, transfers, and resignations.
- Maintain accurate and confidential membership records.
- Work closely with Accounting on member setup and billing.
- Track membership trends and conversions.
- Prepare membership reports.
- Contribute to member communications, engagement programs, and marketing initiatives.
Benefits
- 100% employer paid health, dental and vision insurance
- 401(k) with 4% employer match and immediate vesting
- Paid holidays, PTO and Sick time
- Complimentary employee meals
- Company paid Life and AD&D insurance up to $200,000
- Additional voluntary insurance options
- Access to Club amenities including golf, tennis, pickleball, padel, fitness center and pool
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
