Membership Manager-Private Country Club
About The Position
Palm Aire Country Club is seeking an experienced, polished, personable, and organized Membership Manager who genuinely enjoys people. This role is crucial as you will be one of the first points of contact for prospective members and a key resource for existing members. Responsibilities include conducting club tours, building relationships with potential members, managing leads, and guiding applicants through the entire membership process, from initial inquiry to onboarding. Beyond sales, you will handle membership applications, changes, transfers, and resignations, maintain accurate and confidential records, and collaborate with the Accounting department for member setup and billing. The role also involves tracking membership trends and conversions, preparing reports, and contributing to member communications, engagement programs, and marketing initiatives. We are looking for an individual who brings both experience and innovative ideas, demonstrates initiative in follow-ups, handles sensitive conversations with discretion, and understands the importance of small details in creating a significant impression.
Requirements
- Minimum of 5 years of progressive professional experience in membership, private clubs, hospitality, relationship-based sales, client services, or a comparable high-touch environment.
- Proven ability to build lasting relationships with members while delivering a consistently high level of service.
- Experience managing prospective member or client relationships from initial inquiry through follow-up, decision, and onboarding.
- Strong professional presence with the confidence to conduct Club tours and represent Palm Aire professionally.
- Exceptional written and verbal communication skills.
- Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities independently.
- Sound judgment and discretion when handling confidential information and sensitive member matters.
- Comfortable working with membership data, reports, lead tracking, and performance metrics.
- Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
- Experience, initiative, and good judgment.
- Ability to take ownership of a role while being a great teammate.
Nice To Haves
- Private country club or membership organization experience strongly preferred.
- Experience with Clubessential preferred.
- Experience with Canva, marketing communications, or basic graphic design is a plus.
- Associate degree or higher preferred. Significant relevant professional experience may be considered in lieu of a degree.
Responsibilities
- Conduct Club tours for prospective members.
- Build relationships with prospective members.
- Manage leads and guide applicants through the membership process from first inquiry through onboarding.
- Manage membership applications, changes, transfers, and resignations.
- Maintain accurate and confidential membership records.
- Work closely with Accounting on member setup and billing.
- Track membership trends and conversions.
- Prepare reports related to membership.
- Contribute to member communications, engagement programs, and marketing initiatives.
Benefits
- 100% employer paid health, dental and vision insurance
- 401(k) with 4% employer match and immediate vesting
- Paid holidays, PTO and Sick time
- Complimentary employee meals
- Company paid Life and AD&D insurance up to $200,000
- Additional voluntary insurance options
- Access to Club amenities including golf, tennis, pickleball, padel, fitness center and pool
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
