Membership Intern

MISSOURI HISTORICAL SOCIETY•St. Louis, MO

9d•$15 - $15•Onsite

About The Position

The Missouri Historical Society is accepting applications from current college students who are interested in museum work, nonprofit administration, or member/donor engagement and seek a paid internship within the Development Department at the Missouri History Museum. This internship is in person and reports to the Membership Coordinator. The Membership internship provides students with hands-on experience in nonprofit membership operations and public engagement at a historical society. The intern will learn how a cultural institution maintains relationships with members and donors, supports events, and communicates with the public. Through tasks like membership fulfillment, donor calls, and assisting with small events, the Membership intern will develop professional skills in organization, customer service, and administrative operations while gaining a behind-the-scenes understanding of how membership programs support a nonprofit's mission.

Requirements

College student entering sophomore year or above or recent graduate
Interest in museum studies, history, development, and nonprofit operations
Must have proficiency in Microsoft Word and Excel
Strong written and oral communication skills
Customer service experience or interest
Must be comfortable having conversations on the phone
Strong interpersonal skills for interacting with staff, members, and donors
Attention to detail
Reliability and professionalism
Experience in administrative tasks and handling phone and email inquiries
Ability to multitask, handle fluctuating volumes of member requests, and assist with special projects or events as needed

Nice To Haves

CRM experience a plus but not required

Responsibilities

Handle member requests from email, surveys, and phone calls with professionalism.
Update membership records in the CRM for new, renewing, and upgrading members.
Prepare, fulfill, and distribute membership mailings.
Make thank-you calls to donors to strengthen personal connections.
Draft and produce seasonal membership e-newsletters and occasional artifact spotlights.
Help plan and coordinate small members-only events and tours.
Support Young Friends board projects and programming.
Represent Membership at events by tabling and engaging visitors.
Manage auction membership distribution for winners accurately and promptly.