Membership Implementation Specialist

Mercy Flights Inc•Medford, OR

3d•$22 - $24•Onsite

About The Position

The Membership Implementation Specialist performs all membership administrative functions including answering phones, reception, data entry, reports, bulk mailing, membership card processing, and payment posting, and CRM use to support the Membership program. This position acts as a team member with the Membership department while delivering high quality customer service.

Requirements

High school diploma or equivalent.
At least two (2) years of related experience in an office environment.

Responsibilities

Maintain the membership database by entering and updating member information accurately and promptly, ensuring daily deadlines are met.
Process and post membership payments accurately and in a timely manner.
Prepare and mail membership cards for new members and renewals.
Organize, maintain, file, and scan membership records and related materials as needed.
Provide excellent customer service to members and visitors by answering phones, greeting customers, accepting payments, and responding to inquiries.
Process financial transactions accurately and ensure teammates balance transaction tapes and distribute them to the appropriate departments and managers.
Prepare and provide regular reports on Membership activities to the PR, Development, and Membership Manager.
Assist and guide coworkers with membership systems, procedures, and processes.
Support vendor-related activities, including invoicing, contract documentation, and reporting, as needed.
Attend required meetings and training sessions.
A collaborative mindset and willingness to support teammates and departmental processes.