Membership Host

YMCA of Niagara•Welland, ON

6d•CA$18 - CA$19•Onsite

About The Position

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back. For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong. Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here. The role of the Membership Host is to promote membership through selling memberships, promote the YMCA and provide excellent customer service using Y WAY standards and principles.

Requirements

Minimum 1 years’ customer service experience.
Minimum 1 years’ sales experience.
Strong verbal and written communication skills.
Able to multi task and provide excellent customer service.
Able to develop positive relationships with members and coworkers.
Computer and phone skills are an asset.
Current Intermediate/Standard First Aid, CPR – C certification will be required upon hiring.
Upon hiring, a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (PVSC) issued for the YMCA of Niagara.

Responsibilities

Promote membership by providing accurate YMCA program and membership information and sales tours, and asking members to join; follow the 7 Steps of Selling.
To respond to members/participants’ concerns in a positive, professional and supportive manner.
Act proactively to develop positive relationships with participants, supervisors, peers and volunteers.
Process transactions in the YMCA registration system, including new memberships and changes.
Ensure excellent customer service by supporting and working as part of a staff/volunteer team.
Promote the safety and security of members and participants through safe work practices, checking for health and safety hazards at all times and following YMCA policies and procedures.
Respond to first aid and emergency situations; complete required incident reports.
Handle cash transactions; be responsible for the security of cash and balance cash outs and floats.
Participate in training and adhere to the YMCA Child Protection Policies and Procedures as established by the YMCA of Niagara, and the Y WAY.
Provide information and registration for other YMCA of Niagara programs and services.
May be asked to participate in training related to being a Service Leader and conducting financial assistance appointments. Will be required to maintain confidentiality and follow the YMCA Privacy Policy.