Membership Lead (Membership Engagement III)

YMCA Of Greater Seattle • Sammamish, WA

1d • Onsite

About The Position

The Y is seeking a Lead Member Engagement Representative to provide exceptional customer service, develop strong and supportive relationships with members, and offer motivation and guidance tailored to individual needs. This role is crucial in connecting members with programs and activities to help them achieve their goals, as well as assisting with membership and program enrollment. The Lead Member Engagement Representative will oversee daily facility/program functions and provide leadership to other Member Engagement staff. This is an on-site position.

Requirements

• 18 years of age or older
• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Nice To Haves

• CPR and First Aid Certification.
• Six months of supervisory/ leadership experience (sales, retail, reception, customer service, etc.).
• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.
• Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

Responsibilities

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.
• All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
• Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Benefits

• Membership to the YMCA of Greater Seattle
• Medical, Dental, Vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs (25% for part-time staff, 50% for full-time staff)
• Some benefits only available to full-time staff

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED