Membership Growth Consultant

ChenMed•Lealman, FL

1d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and new patient membership by building productive relationships with seniors, local community partners, and senior-focused businesses. This is the first tier in ChenMed’s MGC Success Plan and growth career path. The role develops skills in arranging and coordinating sales events, encouraging senior participation and satisfaction, generating referrals, and communicating the ChenMed/JenCare value proposition at community events. The position focuses on reaching medically underserved, Medicare-eligible adults age 55 and older. The consultant meets with individuals and groups in community settings, develops relationships with referral sources and partners, supports new patient enrollment, and maintains relationships with patients to support retention. The work is primarily conducted off ChenMed premises and involves local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED.
At least 2 years of successful sales experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to use independent judgment.
Strong business acumen and organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including the ability to speak confidently and communicate through letters, outbound calls, one-on-one meetings, and group presentations.
Flexibility and creativity when working with customers; a positive, warm, and gentle approach with seniors and caregivers; persuasiveness and motivation to close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain ChenMed’s value proposition.
Plan, coordinate, and execute local community events, such as information tables, health fairs, and physician talks.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support new patient growth.
Schedule one-on-one sales meetings and referral relationships with plan agents, independent brokers, and the senior community; respond to immediate customer requests.
Manage event vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use marketing and sales tools to identify and sell solutions to new customers; maintain client information and document interactions in the CRM system, including Salesforce, and manage leads effectively.
Create monthly activity calendars identifying community access points and new tabletop venues; develop penetration plans and initiatives for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate potential patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
Develop distribution channels that support patient enrollment and use sales tools to improve efficiency and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage with new patients through and after their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.