Part Time Membership / Front Desk

Goldfish Swim School - Fox Chapel•Fox Chapel, PA

16d•Onsite

About The Position

At Goldfish Swim School, we are dedicated to providing top-notch swim lessons and creating a golden experience with WOW customer service. We are seeking part-time Front Desk Sales Associates who will contribute to swim lesson success by guiding new and existing members on memberships, both in person and over the phone. These associates will introduce families to our program, guide them through their initial days, and support swimmers as they advance through different skill levels.

Requirements

Love talking to people and making them feel confident in their decisions.
Get energy from helping families say “yes” to something meaningful.
Ability to balance being warm and friendly with confidently asking for the sale.
Enjoy working towards goals and celebrating wins, both big and small.
Sales, customer service or hospitality experience preferred (training provided for the right personality).

Nice To Haves

Experience in roles such as Gym, Fitness and Recreation Center, Spa, Hotel and Concierge, Customer Success Manager, Customer Relations, sales and services team member, or Inside Sales Representative.

Responsibilities

Provide guidance on new and existing swim lesson memberships both on the phone and in person.
Introduce families to the program and guide them through their first days.
Support swimmers as they progress through different skill levels.
Contact new inquiries promptly and convert them into memberships.
Contribute to strong membership retention and growth.
Build rapport with parents and family members and utilize all available resources to meet their needs.
Use observation, conversation, and relationship-development skills to identify parent concerns and offer solutions.