Membership Experience Director

Champions Club Texas • Dallas, TX

6h • Onsite

About The Position

Champions Social Club is looking for a polished, relationship-driven Member Experience Director to lead the member experience and help grow a vibrant, engaged community. This role oversees the full membership journey. From welcoming and onboarding new members to strengthening engagement, retention, and long-term relationships. The Member Experience Director serves as a key ambassador for Champions, building meaningful connections, understanding member preferences, and ensuring every interaction feels personalized and elevated. Working closely with teams across the Club, this leader connects members with dining, poker, events, and experiences while developing the Member Services team to deliver the exceptional hospitality that defines Champions.

Requirements

• Previous experience in hospitality, luxury service, private clubs, hotels, restaurants, concierge services, customer service, or a similar member-facing environment preferred.
• 2-5 Years of relative experience required.
• Strong interpersonal and relationship-building skills with a genuine passion for hospitality.
• Professional, polished, and confident when interacting with a wide variety of members and guests.
• Excellent verbal and written communication skills.
• Ability to provide personalized service while maintaining professionalism and discretion.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable learning and utilizing membership, reservation, CRM, and other Club systems.
• Ability to collaborate effectively across departments in a fast-paced environment.
• Flexible availability, including evenings, weekends, holidays, and special Club events as needed.

Responsibilities

• Create a warm, welcoming, and professional environment for all members and guests entering the Club.
• Build genuine relationships with members by learning their names, preferences, interests, and overall Club experience.
• Serve as a knowledgeable resource for members regarding dining, poker, events, membership benefits, and other Club offerings.
• Anticipate member needs and provide personalized assistance to create memorable experiences.
• Respond to member questions, requests, concerns, and feedback promptly and professionally.
• Assist with reservations, event information, membership questions, and general Club inquiries.
• Maintain a polished and professional presence that reflects Champions' standards of hospitality.
• Support prospective and new members throughout the membership application and onboarding experience.
• Assist with membership applications, account information, member records, and other membership-related processes.
• Help introduce new members to the Club, its amenities, events, experiences, and membership benefits.
• Promote upcoming events, programming, dining experiences, poker activities, and other opportunities for members to engage with the Club.
• Proactively engage with members to strengthen relationships and encourage continued participation in the Champions community.
• Identify opportunities to enhance member satisfaction, engagement, and retention.
• Communicate member feedback, preferences, and opportunities to leadership and appropriate departments.
• Work closely with Membership, Food & Beverage, Poker Operations, Events, Marketing, and overall Club Leadership to provide a seamless member experience.
• Maintain accurate and organized member information within designated membership and CRM systems.
• Assist with member communications, outreach, event registration, and other membership initiatives as needed.
• Maintain an organized, professional, and welcoming Member Services area.
• Support Club events, member activations, special programming, and VIP experiences.
• Follow all Champions policies, procedures, service standards, and confidentiality expectations.
• Perform additional duties as assigned based on the needs of the Club.

Benefits

• PTO & Paid Sick Leave available to employees after meeting initial eligibility requirements.
• Comprehensive benefits package, including a flexible medical plan with customizable options for eligible positions.
• 401k with company matching
• Employee assistance/wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed