Membership Experience Coordinator
Boys & Girls Club (Central Orange Coast)•Buena Park, CA
•Onsite
About The Position
The Membership Experience Coordinator is a high visibility position and requires a positive attitude and accurate skills. The Office Manager is responsible for the reception area (front desk) at the club. Duties include greeting guests in a friendly, professional manner, answering phone calls, assisting guests with questions regarding the Boys & Club programs and services, entering membership information into membership management system and charging for services performed.
Requirements
- Must possess basic math and money handling skills
- Excellent communication and customer service skills
- Proficient with database programs; knowledge of KidTrax preferred
- Ability to maintain a pleasant demeanor in a fast-paced setting
- Time management, planning, and organization skills.
- Must pass Live Scan (criminal background check via fingerprinting).
- Employees must have the dexterity, coordination, vision, and hearing necessary to perform job tasks safely and accurately.
Nice To Haves
- CPR & Basic First Aid certified preferred (provide proof upon interview)
- Bilingual preferred (English/Spanish)
Responsibilities
- Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
- Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.
- Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
- Complete training and participate in all Emergency Preparedness protocols including drills and communication practices.
- Acknowledge and greet all visitors. Issue visitor badges when needed.
- Accurately enter membership information in membership management database and maintain membership accounts.
- Answer phone and accurately take messages.
- Provide detailed descriptions of Boys & Girls Club programs, services, facility features and hours of operation.
- Check mail and accurately distribute.
- Maintain a clean, safe, and well-organized work area by complying with procedures, rules, and regulations.
Benefits
- Employee Assistance Program
- Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
