Membership Engagement Manager

North Carolina Asian Americans Together•Raleigh, NC

4d•$70,000 - $75,000•Hybrid

About The Position

The Membership Engagement Manager is a mid-level role responsible for building and sustaining a dynamic, values-driven membership program across North Carolina. This role centers on relationship building, organizing, and data-informed strategies to grow a diverse base and deepen member engagement rooted in shared purpose. Ideal for someone passionate about community power and belonging, the position offers opportunity for growth and leadership as the membership program evolves. While this role does not supervise full-time staff, the manager will coordinate with volunteers and collaborate across multiple departments.

Requirements

Mid-level role
Community Engagement and Service Orientation
Program and Project Management
Data-Driven Decision Making
Cultural Competency and Inclusion
Collaboration and Teamwork
Must have reliable transportation and a valid NC driver's license

Nice To Haves

Experience developing a membership program, issue campaign, or political campaign
Experience in base building and growing participation in communities of color or immigrant communities
Proficiency in data systems (EveryAction, VAN, Scale to Win) and experience setting/assessing KPIs
Budget management experience with strategic resource use
Excellent project management and multitasking skills
Strong interpersonal and communication skills across diverse audiences
Fluency or proficiency in an Asian language
Demonstrated commitment to racial equity and justice
Flexibility to occasionally work evenings or weekends
Willingness to support organization-wide efforts beyond core responsibilities, including civic engagement events or team-based mobilizations

Responsibilities

Own and steer NCAAT/IA's Regional cohort program
Innovate on and facilitate NCAAT/IA's regional cohort program in Charlotte, Raleigh, Fayetteville, and Greensboro.
Ensure region-specific events are held that take into account needs and are informed by members' strengths and interests, while maintaining alignment with NCAAT's work.
Help build regional cohort members' knowledge of advocacy work in collaboration with NCAAT's program team to move them to action, including campaign building and public comments on advocacy issues.
Own daily member communications and pipeline building
Strengthen and build upon member relationships across North Carolina through 1:1 coffee chats, hosting member events, and connecting members to relevant NCAAT program areas.
Build upon a newly developed mission-aligned strategy to grow and deepen membership across North Carolina.
Build clear engagement pathways from sign-up to active participation and leadership.
Ensure membership efforts are responsive to feedback and evolving community needs.
Cultivate a welcoming and empowering member experience rooted in cultural diversity.
Use storytelling, narrative strategy, and relational organizing to recruit and retain members.
Cross-Team Collaboration and Integration
Be the owner and facilitator of the weekly membership team meetings (including members of the data team and leadership team) to keep stakeholders abreast of membership needs, issues, and programming.
Work with Community, Youth, Voter Engagement, Advocacy, and Communications teams to embed membership across programs.
Represent NCAAT and NCAATIA at outreach events, including occasional tabling and community activities.
Data, Learning, and Optimization
Collaborate closely with the data team to ensure NCAAT's membership growth model is aligned with our theory of power building and change.
Use tools like VAN and EveryAction to track member growth and engagement.
Refine and monitor membership KPIs (1:1s held, membership tier definitions, growth, and numbers within the model); refine strategies based on data and community insights.
Internal Leadership and Volunteer Coordination
Manage the membership budget with strategic oversight.
Coordinate and support volunteers, and coach staff across departments in centering membership in their work for particular, discrete projects (all-hands events).
Contribute member feedback and stories to organizational learning and strategy.