Asian American Federation - Membership & Engagement Manager

TalentED Advisors•New York, NY

1d•$87,000 - $90,000•Hybrid

About The Position

The Asian American Federation (AAF) is seeking a strategic and passionate Membership & Engagement Manager to lead the implementation and evolution of its membership program. This role involves balancing high-level program design with relationship management, aiming to provide members with the necessary tools, connections, and leadership resources to thrive. The manager will be the primary driver of retention and engagement, owning the program and seeing the direct results of their work in the success of the organizations served. The ideal candidate possesses exceptional partnership and stakeholder engagement skills, is a confident facilitator and public speaker, demonstrates strong personal maturity and sound judgment, and has a high degree of accountability and commitment to excellence. They should be able to thrive both independently and as part of a team, managing multiple priorities and deadlines with strong organizational and project management abilities.

Requirements

Bachelor’s degree required ideally in public policy, social work, or a related field, or equivalent professional experience.
4-6 years of relevant experience in membership management, community organizing, nonprofit relations, or program administration, with demonstrated success in implementing a program.
Demonstrated commitment to the Asian American communities and advancing AAF’s mission.
All new hires must be vaccinated and must stay up-to-date with COVID-19 vaccines unless they have been granted a reasonable accommodation for religion or disability.

Nice To Haves

Proficiency in Outlook, Google Suite, Mailchimp, and CRMs
Fluency in an Asian language

Responsibilities

Roll out the strategic framework for AAF's membership program, including benefits and value propositions.
Relaunch AAF’s membership program for existing and new member organizations.
Monitor engagement metrics to identify lapsed members and proactively design interventions to support and activate them.
Serve as the first point of contact for AAF's membership and partner network, actively referring them to AAF programming, initiatives, and staff.
Curate and produce a biweekly member-exclusive newsletter.
Implement nonprofit support initiatives to increase the organizational capacity of AAF’s member and partner organizations and to meet funder expectations and timelines.
Coordinate and implement workshops, trainings, and other events, including event support and program evaluation.
Orchestrate and facilitate at least one member convening per year.
Contribute to grant proposals and draft funder reports.
Manage the membership database to ensure contact information, membership metrics, and engagement history are updated and accurate.
Collect, analyze, and summarize membership metrics and share high level findings with all staff to contextualize AAF’s work.
Synthesize member feedback into actionable reports for the leadership team to steer the organization’s future strategy.