Membership Director

AURORA•New York, NY

4d•Hybrid

About The Position

Aurora is seeking a full-time Membership Director to manage member relations from initial contact through renewal. This role involves working directly with the CEO and COO to establish and lead a high-performance business development and account management function. The position offers the potential for rapid growth into a senior leadership role within Growth and Business Development. The Membership Director will play a key part in building and expanding Aurora's business development function, cultivating a strong network among top founders, athletes, creatives, and family offices, and fostering a thriving member base that relies on Aurora daily. Responsibilities include direct business development, partnerships, community events, and member relations.

Requirements

Deep familiarity with and existing relationships within elite networks, founder communities, athlete and creative circles, family offices, or similar high-signal ecosystems
Well-connected in at least one of New York, Miami, or Los Angeles
Excel at identifying, building, and nurturing relationships in high-performance networks, turning introductions or chance encounters into meaningful, trusting, long-term relationships
Ability to manage multiple partnerships, events, and communication streams without losing attention to detail, prioritizing the highest-leverage opportunities
Ability to use metrics such as lead volume, engagement patterns, conversion rates, and member behaviors to identify areas of improvement and continuously improve performance
Operate autonomously, identify what needs to happen, and drive outcomes without waiting for direction
Bring solutions, iterate quickly, and communicate confidently under scrutiny

Responsibilities

Own Aurora’s member business development funnel
Actively source and convert new members through your network
Translate high-signal engagement with Aurora into conversions and renewals
Represent Aurora directly with members, engaging with prospects and members personally during their first interactions
Support their conversion journey and identify opportunities to improve the funnel
Ensure each conversion experience reflects Aurora’s standards
Develop and manage channel partnerships
Build and maintain relationships with aligned partners, communities, and networks that introduce high-quality prospective members to Aurora
Create high-signal events and collaborations
Design and execute proprietary events and cultural collaborations in high-signal communities and venues to attract and engage prospective members
Build the long-term playbook and team
Create the playbook for a world-class member relations function
Hire, train, and lead a high-performance onboarding, conversion, and retention team