Director Membership - Membership/Welcome Desk

The Granite YMCA • Goffstown, NH

1d • Onsite

About The Position

The YMCA Allard Center of Goffstown is seeking a friendly, dynamic professional to join our team as a Membership Director. Under the supervision of the Executive Director, the Membership Director will oversee the day to day operations and personnel of the Welcome Center as part of an overall strategy to retain and grow branch membership. The candidate will possess a strong set of sales, customer service and communications skills and experience, and the ability to manage multiple projects and functions aligned with the mission of the YMCA membership policies and procedures.

Requirements

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Previous professional and supervisory experience in customer service, sales and training preferred.
• Excellent personal computer skills and experience with standard business & membership software.
• Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
• Ability to work weekends, early mornings and/or evenings as necessary. MUST BE FLEXIBLE to ensure that the Membership department has adequate coverage at all times.

Responsibilities

• Provide leadership, training, development, and oversight of Welcome Center staff; instilling a member first philosophy.
• Create and maintain the monthly staff schedule and assign and monitor goals for the Welcome Center staff.
• Conducting ongoing staff training and goal setting relevant to job function for each team member. Director will also work with the Executive Director to hire, train and review all Welcome Center personnel.
• The Director will drive results-oriented tours for prospective members.
• Create, respond to and oversee all related administrative requirements of the department, its membership budget, daily operational activities, and required equipment, supplies, forms and materials.
• Cultivate external community relationships to promote the Y as a leader in Youth Development, Healthy Living and Social Responsibility. This includes, but is not limited to, staffing community and corporate health fairs, conducting grassroots marketing, and serving as an external ambassador for the Y in appropriate settings.
• Review membership trends to provide input as to growth and retention strategies. Develop a broad understanding of local membership base/demographics and role of the Y in the local community.
• Develop, launch and strive for periodic membership sales goals, embracing accountability for related processes and results.
• Work in collaboration with the Executive Director, Association Director of Member Engagement, and Association Marketing and Data teams.

Benefits

• Generous paid vacation time (4 weeks paid time off & 6 Holidays that accrues with tenure)
• Medical and dental insurance
• Free 2 Adult Family YMCA Membership
• 50% discount on Preschool Childcare, School Age Childcare, Summer Day Camp, and Resident Camp services
• Discounts on Programs for yourself & family members including swim lessons, sports, personal training, and many more
• 25% discounts on Birthday Parties, Pool, and Gym Rentals
• After qualifying, 8% employer contribution to retirement fund
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager