Membership Director, Great Plains Family YMCA

YMCA of Greater Oklahoma City•Weatherford, OK

8h•Onsite

About The Position

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make. POSITION DESCRIPTION: The Membership Program Director is responsible for the organization, delivery and quality of YMCA membership experiences. This position works independently under the general direction of the Associate Executive Director and/or District Executive Director and is responsible for program development, staff hiring and supervision, training, budget control, operational management and scheduling in the membership department for the YMCA branch in accordance with the philosophy of the YMCA of Greater Oklahoma City.

Requirements

Must be certified or willing to get certified in PR/CPR, AED, O2, and First Aid.
Must have a bachelor’s degree and a minimum of two years successful supervisory experience.
Physically and mentally able to respond to emergencies and administer CPR effectively.
Must be willing to obtain YMCA certifications.
Must have 2 years of customer service experience.
Must have knowledge of YMCA programs, program development, and acceptance of management practices.
Must be creative and demonstrate initiative in program development.
Must be able to project enthusiasm to staff and program participants.
Ability to work under occasional stressful conditions and to work irregular hours.
Must have the ability to work independently.
Must have strong communication, interpersonal, and supervisory skills.
Must have excellent verbal and written communication.
Must be a proven team player.
Must have the ability to interpret, adopt, and apply guidelines/procedures.
Must exemplify and support the philosophy of the YMCA.

Responsibilities

Prepares and administers budgets for the department and meeting the budgeted net by year-end.
Implements marketing for the areas of responsibility that will positively impact attendance and registration.
Purchases all equipment necessary as budgeted and approved for the success of the YMCA and department.
Prepares and implements marketing plans with the approval of the Communications Department for all areas of responsibility to ensure growth each year.
Provides guidance to the membership team to carry out marketing plans.
Available to work evenings and weekends as called upon or as schedule dictates due to seasonal programming needs.
Assists with the implementation of special events as needed for their success as a member of the YMCA program staff.
Maintains and inventories all equipment.
Recruit volunteers for the council and play an active role in the Community Support Campaign.
Supervise collections for the department.
Responsible for hiring, training and evaluation of membership staff.
Accountable for customer service engagement.
Works cooperatively with other department heads, volunteers, committees and departments.
Serves on and recruit key staff from the department for various Ad-Hoc committees needed for the overall success of the YMCA.
Attends and participates in all staff meetings and trainings and encourages other staff to do as well.
Responsible for attending all Membership Team meetings.
Provides quality ongoing training for staff and volunteers that will enhance their capabilities and be applicable to their work on a daily basis.
Share the YMCA story and programs when requested to various groups in the community.
Recruits, supervises, and trains quality, sufficient staff to ensure the member experience is top notch. Cultivates the development of the staff for growth and success.
Pays attention to detail, completeness and consistency when performing job function.
Able to instill confidence through dependability, meeting deadlines, promptness, and regularity of attendance.
Influences staff and members by performing job functions in a positive, enthusiastic manner.
Demonstrates commitment to the Association’s Strategic Plan and initiatives.
Incorporates and trains staff in our character development values of respect, responsibility, caring and honesty into all program areas.
Sets an example by engaging in an active and healthy lifestyle to promote personal well-being.
Supports diverse and inclusive work environment and is a community advocate for the YMCA.
Develop meaningful and sustainable relationships with members, donors and volunteers.
Other duties as assigned and determined necessary. Job duties could change depending on changes in the business.