Membership Director

Jewish Community Center•Cherry Hill Township, NJ

2d•$85,000 - $95,000

About The Position

The Katz JCC is a welcoming, vibrant, life-filled community center and a hub for connecting the greater Jewish community and the community at large together in an environment that focuses on the well-being of every individual on our campus through learning opportunities for all ages, health and wellness programming, child enrichment programming, specialty sports leagues, seasonal camps, after school programming, early childhood education, arts and cultural programs and events, inclusion programs and activities and numerous special events. The Membership Director will create and implement a visionary plan of belonging and connections to the JCC. The director position requires an expansive view of community with a robust business plan ensuring ongoing revenue growth. The Director will develop and implement the JCC's approach for outreach and membership sales and membership retention. This includes, without limitation: (i) Create, promote, and implement membership enhancing operations, programs, events, and services. (ii) Service existing members by exceeding their expectations, helping solve problems, and adding to their level of motivation to retain their commitment to JCC membership. (iii) Cultivate meaningful relationships with members, create connections within the community, and advance a spirit of belonging (iv) Directly supervise the Associate Membership Director, Membership Operations Manager, Database Manager, and Guest Services Lead Associates (v) Develop new and expand existing relationships with local organizations and businesses that will enhance the visibility of the JCC and membership offerings.

Requirements

Bachelor’s or master’s degree in business administration preferred and/or 5+ years’ experience in sales, customer engagement and management.
Must possess excellent oral and written communication skills
Must possess excellent computer skills including but not limited to: Microsoft Office, Member Management software (e.g., Salesforce, Daxko Operations, Efinesstri, Quattro or the like)
Experience creating, implementing, and executing a prospect and member journey with a CRM software.
Advanced Level PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, and Microsoft Access.
Ability to perform work that is routine and strong attention to details
Knowledge of systems and functionality.
Ability to work in cross-functional teams.
Excellent project management, customer service, organization, and time management skills.

Responsibilities

Through programs and messaging, enhance the sense of community and belonging unique to our JCC through relationships, messaging, branding, and strategy
Manage all aspects of customer relations and satisfaction, strategic campaigns to recruit new members, best practices for retaining members, direct creative incentives, and promotions.
Extend the JCC’s outreach to local community businesses, organizations, and residents.
Supervise and/or work alongside teams in the following areas: Membership team, Guest Services and Private Locker Room associates. With the Director's leadership, these teams will develop and implement processes and protocols to optimize the member experience
Cultivate a sense of community by interacting with members and guests in-person and through communications touchpoints, develop ongoing practices within the membership team for relationship stewardship
Oversee the membership budget by reviewing data and prepare annual membership budget in collaboration with the finance team
Develop and execute a commission driven sales experience that will motivate staff within the sales team to set goals and strive to meet or exceed those goals.
Design and deliver appropriate staff onboarding, ongoing learning opportunities, and regular evaluative practices.
Possess exceptional customer service skills with ability to multi-task in a fast-paced environment.
Ability to utilize Customer Relations Management software to collect, analyze and report customer data to identify trends, strategize marketing efforts and identify insights through reporting and visualization features.
Design, develop and deliver membership initiatives that attract new users, mitigate attrition, and inspire previous users to re-engage with the Katz JCC.
Provide frequent analysis of membership and marketing statistics and report to the executive team and the board of directors.
Develop, manage, track, implement and report on membership initiatives and goals for new growth and ongoing retention of existing member base.
Implement and direct a robust vision and application of prospect outreach which may include incentivizing sales and goal achievements within all departments of the JCC.
Work with membership committees to develop policies, programs, and services for attracting new membership and retaining existing members.
Work alongside all departments within the JCC to enhance the member experience and attract new prospects. Ensure that employee staffing patterns are maintained and meet budgetary goals and requirements.