Membership Director (Branch)

YMCA Of Greater Seattle • Auburn, WA

12d • Onsite

About The Position

This is an on-site position where you will be responsible for all day-to-day activities of the Member Services/Welcome Center. You will also provide strategic leadership to membership functions, including member engagement, retention, promotions, and events. The role involves leading the Member Engagement Team to ensure consistent, superior service to maximize member enrollment and program participation.

Requirements

• Bachelor's degree in program area or related field or equivalent education/experience.
• Four or more years of related experience including staff and volunteer supervision, community program development, financial management and fund raising.
• Broad knowledge of assigned program area(s) and the standards and regulations related to the programming.
• Ability to respond to safety and emergency situations.
• Experience and knowledge with youth behavior management and child abuse prevention.
• Experience in work with challenging youth exposed to or involved in substance abuse, homelessness, mental illness, violence and other difficult situations.
• Intermediate computer skills and experience with Microsoft Office suite.
• Ability to visit sites and community organizations.
• All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Nice To Haves

• CPR and First Aid certifications.
• Bachelor's degree in human services, business or equivalent.
• Two to three years of supervisory experience preferred.
• Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
• Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Responsibilities

• Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans.
• Develops and manages the budgets related to the position. Meets fiscal objectives. Closely monitors revenue and expense.
• Recruits, hires, trains, evaluates and supervises assigned staff and volunteers in assigned areas. Provides development and leadership.
• Compiles program statistics and provides data and reports as required for assigned program(s). Monitors and evaluates the effectiveness of and participation in program(s).
• Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned.
• Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs.
• Develops, produces and distributes program information necessary to promote assigned programs, in accordance with branch marketing plans.
• Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards.
• Ensures high quality programs through innovative program development evaluations and on going training of staff.
• Ensures upkeep of related facilities and equipment.
• Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Benefits

• Membership to the YMCA of Greater Seattle
• Medical, Dental, Vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs
• 25% for part-time staff, 50% for full-time staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level