Director, Membership

NGO Information Sharing and Analysis Center Inc.•,

10d•$90,000 - $115,000•Remote

About The Position

NGO-ISAC is hiring a leader to run the growth, retention, and long-term health of a mission-driven membership program. This person owns membership strategy end to end. They define member value, run acquisition and retention, find new segments, and build a three-to-five-year roadmap for sustainable growth. They also help grow corporate sponsorship. This role is fully remote within the United States. We prefer candidates on the East Coast for time-zone overlap and the occasional in-person event.

Requirements

7 or more years in membership organizations, including 3 to 5 years developing corporate sponsorships (10 or more, with prior leadership of a membership function, for Senior Director).
3 or more years supervising staff (for Senior Director, experience managing a team or managers).
A track record building membership strategy that balances acquisition with long-term retention.
Experience running membership drives and scalable retention programs.
Skill turning organizational goals into a multi-year roadmap and reaching new segments.
Fluency with association management systems for trend analysis and reporting.

Responsibilities

Own the membership strategy, including a clear value proposition for current and prospective members
Run membership growth through targeted drives and outreach campaigns
Design retention strategies that improve satisfaction, engagement, and renewal
Build a three-to-five-year roadmap for growth and sustainability
Find and assess new markets and member segments beyond the traditional base
Turn member feedback into recommendations for programs and services
Build member relationships and resolve concerns responsively
Supervise and develop the membership team, delegating work and tracking follow-through
Set objective measures for acquisition, retention, engagement, and program effectiveness
Get the most from the association management system for reporting and trend analysis
Grow corporate sponsorship by identifying, cultivating, and securing sponsors