Membership Director - Full-time

Glacial Community YMCA•Oconomowoc, WI

13d•Onsite

About The Position

Build connections. Grow membership. Strengthen our community. Direct branch membership operations in a fashion that promotes exceptional service, member engagement and retention, and implementation of Association lead strategies for growth. Maintain communications that build awareness of opportunities provided by the Y and promote positive public image. Make a Difference: Lead membership growth by creating welcoming experiences that build lasting connections and a sense of belonging at the GLC YMCA. Grow Professionally: Access training, certifications, and leadership development. Collaborative Culture: Work with a passionate team committed to helping our members—and our community—thrive.

Requirements

At least 3 years’ business administration & staff management experience required.
Working knowledge of Microsoft Office software.
Ability to work a flexible schedule as needed, including early mornings, evenings, and weekends.
Attention to detail and accuracy, ability to work independently, and problem solve.
Experience and comfort working with technology, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.

Nice To Haves

Bachelor’s degree in related field, preferred.

Responsibilities

Support association and branch membership strategies to meet retention, service, and growth goals.
Hire, train, evaluate and supervise assigned staff and volunteers in accordance with Association Human Resource procedures and policies.
Provide support and guidance one-on-one as needed through regular staff meetings, ensuring knowledgeable staff, productive operations, and exceptional service.
Provide accurate and timely communication regarding pertinent program and registration information to program membership and desk staff.
Produce staff schedules in accordance with branch needs to ensure adequate staffing and smooth operations; personally cover shifts if necessary.