Membership Director/Office Manager

Young Men’s Christian Association of Greater Montgomery•Montgomery, AL

27d

About The Position

The Membership Director/Office Manager will oversee the day-to-day operations of Membership Services by ensuring a welcoming environment for all. This position is also responsible for providing for the general operations of the office, and maintaining all pertinent records, including, but not limited to all Human Resource records, certifications, etc., assuring proper procedures between the branch and the Metro accounting and payroll functions. In addition, every position in the YMCA of Greater Montgomery is responsible for upholding our mission by modeling behaviors that exemplify caring, honesty, respect and responsibility.

Requirements

Bachelor’s degree in a related field or minimum three years of YMCA or customer service experience
Strong Computer Skills
Must be highly organized and detail oriented.
Experience in membership sales and/or marketing.
Ability to develop both proven and innovative programs to achieve sales and service goals.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values.
Listen First Training
Excellent cash handling skills
Excellent human relation skills and an ability to maintain positive communication with staff and members.
Ability to address and make solid decisions in emergency situations.
High level of confidentiality
Excellent verbal and written communication skills including telephone etiquette.
Current CPR/First Aid Certification or within 30 days of hire
Ability to respond to safety and emergency situations.

Responsibilities

Develop and achieve branch monthly sales goals for member growth and retention.
Recruit, hire, train, supervise, develop, and schedule all employees within your department, including Group Exercise Instructors and Child Watch staff.
Responsible for processing all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewal letters, expired credit card letters, and filing.
Work closely with the Branch Executive to develop and implement annual membership sales and service goals.
Ensure proper onboarding and ongoing training for Membership staff to support member experience, service expectations, and YMCA standards.
Work with local business partners to grow the corporate membership program within the service area.
Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.
Work directly with the Membership Cabinet and attend monthly meetings.
Coordinate Member Appreciation Days in conjunction with dates that work best for the branch.
Coordinate the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
Lead staff meetings to keep Member Services staff advised and informed of all membership & program offerings, class scheduling, membership changes, policies, etc.
Develop your department’s annual budget; monitor and make adjustments as needed.
Complete and approve payroll for your department as outlined in the payroll guidelines.
Conduct annual performance reviews on all employees within your department.
Maintain financial records for branch including but not limited to balancing daily receipts, deposit of income and petty cash.
Responsible for maintaining accurate payroll and personnel records for the branch.
Responsible for auditing of membership and program data.
Maintain adequate inventory of office supplies and assist with ordering of other department supplies.
Responsible for the program finances, including Swim Team, Goodtimes, Preschool, Youth Sports, and Membership.
Responsible for Aged Receivables and collections.
Assist the Membership Connector.
Cover shifts at the front desk as required.
Oversee Group Exercise programming including instructor performance, class schedules, class attendance tracking, and program quality.
Oversee Child Watch operations, ensuring safety, staffing, parent communication, and quality member experience.
Support mission, board, and branch communication needs as assigned by the Executive Director
Support wellness services including conducting or coordinating wellness orientations, assisting with membership onboarding, and ensuring smooth transition into programs.
Lead and participate in community engagement efforts to strengthen community partnerships, promote YMCA programs and services, and enhance visibility within the service area.
Other duties as assigned by the Executive Director.