Membership Director

YMCA Southcoast • Wareham, MA

1d

About The Position

Directs all aspects of membership for the Branch including program creation for recruitment of new members, systems and procedures for intake and tracking members, and member retention practices. Recruits, trains, and monitors performance of membership staff to meet and exceed customer service level goals.

Requirements

• Bachelor’s Degree in Business, communications, psychology or related field preferred. Combination of advanced schooling and experience in leading, directing, and assigning the work of others acceptable equivalent.
• Management and supervisory experience in customer service-related environment.
• Demonstrated ability utilizing computer-based business systems.
• Experience in effectively relating to a diverse range of customers, members, and staff.
• Experience in designing, implementing, assessing customer service quality programs standards.

Responsibilities

• Implements membership strategies that promote recruitment of new members and retention of existing members.
• Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure customer satisfaction.
• Conducts ongoing assessment of staff functions to determine core competencies and skills; designs and implements training.
• Recruits, hires, trains, schedules, and directs personnel and volunteers.
• Promotes membership and program enrollment with existing and potential members. Coordinates with marketing efforts to maximize enrollments.
• Coordinates program registration including logistics to support phone, walk-in, and web registration.
• Prepares and maintains budget for the membership function; takes appropriate action to correct variances. Coordinates financial transactions with business office.
• Designs, reviews, updates, and monitors front desk procedures.
• Organizes membership events, represents organization at community events, and leads aspects of Annual Support Campaign.
• Manage, monitor, and report on issues of safety and security.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager