Membership Director

WAYNESBOROUGH COUNTRY CLUB OF CHESTER COUNTY•Easttown Township, PA

1d•$80,000 - $85,000

About The Position

The Membership Director is an integral part of the management team and will be responsible for developing and executing the Club’s strategic initiatives to grow and engage the membership. They will be a visible and accessible leader for the staff and members alike whose primary focus will be on membership development, engaging and maintaining membership and membership retention. The Membership Director’s overall purpose will be to act as a liaison between the Admissions Committee, Membership Development Committee, and Club Leadership for all functions related to acquiring member sponsored prospects, member engagement and retention of existing members.

Requirements

A charismatic, energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism
Strong management skills including planning, setting priorities, decision making, facilitating process improvement and is committed to continued personal/professional growth
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports, etc., to staff, members and guests
Ability to use effective problem solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions
Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints
Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays or unexpected events
Must be highly visible and have the ability to maintain a flexible work schedule
Bachelor’s degree in Business / Communications / Marketing or in a related field or an equivalent combination of education and experience
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Familiarity with private club operations and the regulatory and legal environments in which they conduct business is desirable

Responsibilities

Provides administrative and program support for the Admissions Committee and Membership Development Committee
Plans and implements strategies to meet the Club’s membership goals
Conducts trend analysis and offers recommendations and programs accordingly
Continually surveys other clubs (locally and nationally) for best practices and useful initiatives to advise the Club on potential revisions to membership policies
Membership marketing and communications
Creates collateral material in support of membership development and membership retention activities
Tracks and reports on the success and overall performance of all membership categories and activities
Actively participates in continuing education and professional development opportunities
Completes other appropriate assignments as directed by the General Manager
Creates and maintains an ongoing and systematic process of identifying new prospects, lead referrals and follow-up while overseeing and maintaining existing waitlist
Processes all requests for membership. Sends proposal packages, letters, answers questions and assists members in fulfilling new candidate proposal requirements
Develops and assures that all established procedures for processing prospective members’ proposals are consistently followed and is directly responsible for administrative processing of prospective member applications and all membership administrative reports
Acts as a project manager for membership initiatives including the tracking of prospects of the admissions process and event planning
Develops and implements Prospective Member and New Member events
Encourages new members to make personal referrals and assist with the prospective member recruitment efforts (Membership by Invitation)
Provides new member orientations so they understand privileges, the culture of being a Waynesborough member and encourages member use of the Club’s facilities
Works with the Membership Development Committee and General Manager in the assimilation of new members into the Club
Works with management and committees to coordinate and develop the Club’s social and athletic activities for new members
Attends all major Club member events and acts as staff liaison in encouraging all new members to participate in such events
Develops strong and trusting relationships with existing members to gain needed feedback, gauge interests, and provide input to management on member needs
Acts as an ambassador to member needs and inquiries. Effectively responds to all member comments in accordance with Club standards, policies and rules; uses ideas, feedback and suggestions to continually improve the services provided to members
Helps develop and execute programming to target ‘at risk’ member attrition