Director, Membership Operations
About The Position
The Membership Strategy team, reporting to the Chief Experience Officer (CXO), leads strategies to drive equitable, sustainable membership growth. The Membership Team works closely with teams across Girl Scouts of the USA (GSUSA) to create a consistent, exceptional experience for all families. The Membership Team also collaborates with 111 Girl Scout councils to ensure local teams are equipped to deliver on the Girl Scout experience. POSITION SUMMARY The Director, Membership Operations, will equip GSUSA and council staff to deliver on the membership strategy, resulting in long-term sustainable health and growth for councils and the Girl Scout Movement. This role is highly collaborative and expected to lead cross-functional projects, build strong relationships, foster innovation, and use data-driven insights to drive success. This role provides exceptional communication through written and verbal presentations and resources to stakeholders across the Movement.
Requirements
- Customer-focused mindset that centers on the needs of different stakeholders, including families and councils.
- Demonstrated experience leading interactive workshops in both virtual and in-person settings with a variety of stakeholders.
- Demonstrated experience developing interactive digital tools and training.
- Demonstrated experience measuring learning objectives, adoption and implementation of new skills and processes.
- Demonstrated experience using data-driven insights to identify new opportunities and innovative solutions.
- Exceptional presentation skills, including written and verbal communications.
- Results-oriented self-starter who seeks feedback to drive continuous improvement.
- Strong collaboration and project management skills, with experience in coordinating multiple stakeholder inputs and maintaining timelines across multiple deliverables.
- Strategic critical thinking skills with ability to drive collaborative decision making.
- Professional demeanor and presence with all levels of the organization and stakeholders.
- Team player and collaborator who fosters a culture of respect, uplifts colleagues, and embraces challenges to drive organizational success.
- Office 365 or similar suites
- Competency in PowerPoint or similar presentation software
- Competency in Microsoft Excel or similar software
- Salesforce or other CRM
- Looker or other data management system
- Bachelor’s degree or equivalent experience
- Minimum of five (5) years’ experience in corporate environment
Responsibilities
- Initiate and lead cross-functional project teams to drive membership growth and represent strategy membership goals and community engagement focus on strategic initiatives.
- Leverage data across multiple sources to identify new opportunities to grow membership, especially to reach under-represented communities.
- Develop and deliver resources to equip Girl Scout councils in executing membership strategies, including accessible on-demand training, resources and tools for leadership and operational teams to implement the membership strategy, including strategic planning, goal setting, and operational business practices.
- Lead virtual and in-person training and presentations for GSUSA and council staff; facilitate interactive workshops and provide direct support to councils, as needed.
Benefits
- GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
- Medical and Behavioral Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Director
