Membership Desk Representative

YMCA of Southeastern NC•Clinton, NC

9d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area, and other areas as needed. The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

Requirements

Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales or related experience.
Basic knowledge of computers.

Nice To Haves

Accepts and demonstrates the Ys values.
Demonstrates a desire to serve others and fulfill community needs.
Recruits volunteers and builds effective, supportive working relationships with them.
Supports fund-raising.
Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Seeks first to understand the other person’s point of view and remains calm in challenging situations.
Listens for understanding and meaning; speaks and writes effectively.
Takes initiative to assist in developing others.
Makes sound judgments, and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings.
Follows budgeting policies and procedures and reports all financial irregularities immediately.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.
Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Performs other duties as assigned.
Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.
Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.
Required to report all safety incidents and hazards immediately and accurately to supervisors.
Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.
Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.
Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.