Membership Data & Insights Intern
About The Position
The National Organization for Rare Disorders (NORD) is the leading independent nonprofit organization representing individuals and families affected by rare diseases. NORD’s membership program supports 360+ patient organizations, and data plays a critical role in ensuring those organizations receive meaningful, high-quality support. This internship is designed for someone who is detail-oriented, analytical, and interested in how data supports strategy, decision-making, and operational excellence. The Membership Data & Insights Intern will support the Membership team in maintaining and improving data quality within Salesforce, while also helping analyze membership trends and performance. This role is ideal for someone who enjoys working with data, identifying patterns, and improving systems. You will gain hands-on experience with CRM data management and learn how data drives engagement, retention, and strategic planning in a nonprofit environment. The skills you develop — including data management, analysis, and reporting — are highly transferable across operations, business analytics, and program management roles. This is an unpaid internship with a flexible schedule, lasting from May–December 2026. Candidates must be available a minimum of 16-20 hours per week over the summer. Availability during the fall semester is negotiable based on academic schedule and program needs.
Requirements
- Students currently enrolled in or recently graduated from an undergraduate program
- Students interested in data analysis, business operations, nonprofit management, or information systems
- Someone who enjoys working with data, systems, and problem-solving
- Highly detail-oriented and organized with strong analytical thinking skills
- Proficiency working with spreadsheets and interested in learning CRM systems like Salesforce
- A self-starter who can work independently while collaborating with a team
Responsibilities
- Support data cleanup efforts in Salesforce, including updating, standardizing, and validating membership records
- Assist in identifying and resolving duplicate, incomplete, or inconsistent data entries
- Help maintain data integrity across membership records, contacts, and organizational profiles
- Analyze membership data trends, including renewals, engagement, and application pipelines
- Support reporting efforts to track key membership metrics and performance indicators
- Assist in preparing data summaries and insights for internal stakeholders
- Identify opportunities to improve data processes and system efficiency
- Collaborate with team members to ensure alignment between data, reporting, and membership strategy
- Gain exposure to how CRM systems support organizational decision-making
- Participate in special projects and initiatives, with opportunities to take ownership of data-focused tasks
Benefits
- Mentorship from membership and operations professionals
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
