Senior, Data Scientist - Membership Insights (Contact Center)

Walmart • Bentonville, AR

2d • Onsite

About The Position

At Sam’s Club, we’re member obsessed — and data powered. As a Senior Data Scientist - Membership Insights (Contact Center), you will leverage advanced analytical techniques and domain expertise to identify, develop, and deploy data-driven solutions that support strategic business objectives. This role involves designing and validating predictive models, ensuring data quality, and collaborating with cross-functional teams to translate complex business challenges into actionable insights. You will also mentor junior associates, contribute to data strategy, and support scalable model deployment. Your expertise in statistical analysis, machine learning, and data visualization will drive informed decision-making and enhance operational effectiveness across the organization.
About the team: The Contact Center Data Science team, part of the Member Insights organization, develops advanced statistical and machine learning models to enhance understanding and prediction of member behavior. The team focuses on optimizing Voicebot and Chatbot performance through data-driven experimentation and behavioral analysis. It also creates dashboards to monitor key performance indicators, enabling detailed tracking and operational insight across contact center workflows. This collaborative team leverages expertise in data science, predictive analytics, and visualization to support informed decision-making and continuous improvement in member engagement strategies.

Requirements

• 5+ years of experience in data science, with a proven track record of leading projects.
• Strong expertise in machine learning techniques including classification, regression, NLP, forecasting, and optimization.
• Proficiency in Python and PySpark and data visualization tools such as Matplotlib, Plotly, or Tableau.
• Strong skills in exploratory data analysis, data wrangling, and predictive analytics to derive actionable business insights.
• Experience with cloud platforms such as GCP or Azure.
• Collaborate with cross-functional teams to gather, validate, and synthesize data into analytics-ready datasets.
• Knowledge of natural language processing and decision tree learning techniques.
• Ability to assess, validate, and deploy analytical models with attention to scalability and performance.
• Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 3 years' experience in an analytics related field.
• Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology, or related field and 1 years' experience in an analytics related field.
• 5 years' experience in an analytics or related field.

Nice To Haves

• Data science, machine learning, optimization models
• Master’s degree in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics
• Successful completion of one or more assessments in Python, Spark, Scala, or R
• Using open source frameworks (for example, scikit learn, tensorflow, torch)
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Identify and source relevant data from multiple business domains and databases to support analytical initiatives.
• Build and train AI/ML models with a focus on scalability and reusability.
• Conduct thorough data quality assessments and ensure data integrity for accurate model development.
• Develop, test, and validate advanced predictive models using statistical and machine learning techniques.
• Deploy scalable analytical models into production environments, ensuring performance and sustainability.
• Create clear and impactful data visualizations to communicate insights to stakeholders and influence decision-making.
• Translate complex business problems into data-driven solutions aligned with organizational strategy.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior