Remote Membership & Customer Service Phone Representative
SweatHouz CONTRAST THERAPY
•$17 - $22•Remote
About The Position
SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
Requirements
- Excellent phone manner — warm, clear, patient.
- Comfortable with basic CRM/scheduling software (we'll train you on ours).
- Reliable high-speed internet and a quiet home workspace.
- Self-starter who can work independently with light supervision.
Nice To Haves
- Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
Responsibilities
- Answer inbound calls: membership questions, pricing, hours, session booking.
- Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
- Manage SMS/text inquiries with the same level of care as phone calls.
- Log every call and update our CRM / booking system accurately.
- Escalate anything you can't resolve to the studio manager.
Benefits
- Paid training on our systems and scripts.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
