Remote Customer Service Representative

TEKsystems•Jacksonville, FL

1d•$17 - $17•Remote

About The Position

Deliver the highest level of customer service experience by answering customer calls, resetting passwords, assisting with creating accounts, uploading documents, and answering general questions. Engage with customers over the phone and reply to online chat inquiries. Help customers manage their accounts and verify eligibility for coverages/review healthcare options. Problem-solve by finding creative solutions to consumer problems, diagnosing, assessing, and resolving issues in a timely manner. Be an expert on the company, product, and policies, displaying flexibility and willingness to accept constantly changing project/program updates and demonstrating corporate values. Extensive self-study, training, and testing are required, with eligibility for training and certifications dependent upon passing exams. Adhere to regulated guidelines for communications via all channels and interpret and follow defined procedures and policies. Perform administrative duties such as inputting customer information into a database and other assigned administrative tasks.

Requirements

After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
High level food service/retail background required.
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Unable to demonstrate understanding of a workflow process
Unable to provide well-rounded responses to specific questions/ short answers
In conversation, demonstrates the inability to understand and follow policy and procedures
In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Nice To Haves

Customer service at a high level
Call center experience

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned