Membership Counselor

LifeSpire of Virginia Inc•Glen Allen, VA

25d•Onsite

About The Position

LifeSpire of Virginia is seeking an experienced, relationship-focused Membership Counselor to join its innovative AgeSmart program in Glen Allen, Virginia. This role is for a passionate sales professional who enjoys building meaningful relationships, educating older adults and their families, and helping individuals plan confidently for the future. LifeSpire of Virginia is committed to making a meaningful difference in the lives of those it serves, with collaborative teams that support each other and stay energized by the mission of empowering individuals with choices in purposeful living. The AgeSmart program is designed to support healthy, independent adults aged 55 and over who wish to age in place, by providing access to comprehensive care coordination, asset protection, and long-term care services. The Membership Counselor will introduce prospective members to the benefits of AgeSmart, guide them through the enrollment process, and serve as a trusted resource.

Requirements

High school diploma required
Minimum of five years of successful sales experience, including consumer sales to older adults.
Demonstrated ability to build trust and communicate effectively with prospects, members, families, referral partners, and community organizations.
Strong organizational, planning, and time management skills with the ability to achieve ambitious sales goals.
Ability to develop and maintain positive working relationships with team members and community partners.
Commitment to exceptional customer service and sensitivity to the needs of older adults.
Knowledge of the aging process and the physical and psychosocial needs of older adults.
Proficiency with Microsoft Office Suite and CRM systems.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Support the Mission, Vision, and Values of LifeSpire of Virginia by serving members, families, and colleagues with professionalism and integrity.
Support the strategic goals and direction of the organization.
Meet regularly with the Executive Director to review sales activities, performance, and goals.
Conduct informational seminars and webinars for prospective members.
Manage the complete sales process, including: scheduling appointments, conducting consultations, presenting the AgeSmart program, following up with prospects, addressing questions and concerns, and guiding applicants through enrollment and contract completion.
Build and maintain relationships with referral sources through networking events, professional meetings, community organizations, and outreach opportunities.
Maintain accurate sales activity and referral information within the CRM and prepare weekly and monthly reports as requested.
Update marketing and contact databases with new leads.
Consistently achieve annual membership and sales goals.
Protect the confidentiality of member information.
Collaborate effectively with LifeSpire team members across the organization.
Perform other duties as assigned.