Membership Coordinator

Boys & Girls Clubs•Havelock, NC

4d•Onsite

About The Position

The Membership Coordinator is responsible for maintaining accurate membership records and files, receiving, logging, and safeguarding membership information and program fees. This role involves greeting and directing club members and visitors, providing informational materials, answering phones, responding to inquiries, and offering clerical support to club staff. The position acts as a primary point of contact for members and visitors, ensuring a professional and welcoming environment.

Requirements

High school diploma or GED equivalent.
Knowledge of office practices and customer service.
Experience using office equipment.
Proficient in Microsoft Office software.
Strong organizational skills.
Excellent written and verbal communication skills.
Must be a team player.
Must be detail-oriented.
Must be well-organized.
Must be able to multi-task.

Responsibilities

Manage club member data daily, ensuring accuracy and completion of applications, fees, and membership cards.
Assist members with scanning membership cards and provide alternative sign-in methods when cards are forgotten.
Reissue membership cards in a timely fashion.
Maintain membership and attendance records and prepare associated reports.
Accurately obtain and enter individual program area rosters daily.
Monitor the use of the phone and public address system.
Maintain a professional customer service attitude, greeting members, parents, staff, and visitors warmly.
Monitor visitor access and sign-in procedures.
Respond to inquiries from visitors, parents, volunteers, and club members, or redirect questions to appropriate staff.
Answer incoming telephone calls, determine caller purpose, and forward calls or take messages.
Provide information about the organization, including addresses and directions.
Act as a role model to club members.
Collect membership, summer, field trip, program, and special event fees.
Maintain logs and safeguard all financial information.
Track member payment plans and follow up on outstanding payments or alert supervisors.
Distribute flyers and information about club programs and events to parents and visitors.
Receive, sort, and route mail, and maintain and route publications.
Perform clerical duties such as filing, photocopying, and collating.
Keep files organized and up-to-date.
Keep work area neat and orderly.
Monitor supply needs and potentially order, receive, and maintain supplies.
Participate as part of a team for effective club operations.
Participate in club staff meetings.
Participate in training and educational opportunities.