Membership Coordinator

AMERICAN FARMLAND TRUST•Washington, DC

7d•$60,000 - $65,000•Remote

About The Position

The Membership Coordinator supports the Director of Membership and Marketing by working collaboratively with AFT’s fundraising consultants and internal teams to ensure the smooth and timely execution of the membership program.

Requirements

Background in marketing, communications, fundraising, or membership programs strongly preferred.
Experience coordinating online campaigns and fundraising on social media.
Extremely detail-oriented, proactive, and able to work efficiently and independently in a fast-paced environment.
Demonstrated commitment to delivering personalized customer service both within and outside the organization.
Strong time management skills, with the ability to multitask, prioritize, and successfully meet established goals and deadlines.
Familiarity with donor databases, customer management systems, and email marketing platforms.
A team player who collaborates effectively with colleagues while also being capable of working independently.
Excellent written and verbal communication skills, with an enjoyment of engaging with members and donors.
Demonstrates enthusiasm, strong organizational skills, and the ability to learn quickly.
Commitment to the mission, philosophy, and values of American Farmland Trust.
Bachelor’s degree required, or equivalent experience.
1–3+ years of experience in fundraising, development, communications, membership, or marketing.

Nice To Haves

Experience with nonprofits, fundraising, direct mail production, social media and/or email communications, and customer service is a plus.
Experience with Raiser’s Edge NXT donor database software is a plus.
Strong design and creative abilities preferred, including familiarity with Adobe Creative Suite.
Proficiency with Microsoft Word, Excel, Outlook, Teams, and project management software.
Relevant background in nonprofits, conservation, agriculture, or related fields is a bonus.

Responsibilities

Coordinate the division’s outreach and membership communications plans at the direction of the Director of Marketing and Membership, including major multichannel marketing campaigns with media partners, social media campaigns, and national events.
Manage the member customer service component of operations and provide excellent customer service to members across all touchpoints.
Support day-to-day membership operations across all functions, as managed by the Membership Associate.
Assist with the implementation of new membership initiatives, including developing the peer-to-peer fundraising program; working with digital partners; organizing events and member activations; and coordinating social media “takeover” days, among other activities.
Help produce social media and email content, including creating and managing content calendars, writing copy, selecting artwork, and supporting the overall strategy for social media, online advertising, and email.
Work with AFT’s fundraising consultant to coordinate strategies, campaigns, calendars, and the canvassing program.
Assist in the growth of the sustaining members program, including cultivation, solicitation, and stewardship; and help facilitate email solicitations and social media posts targeted to this group.
Contact donors, as directed, to resolve questions regarding their donations or to update expired credit cards for sustaining members.
Support the Membership Associate in maintaining donor database integrity by accurately updating donor records with information received from donors and the caging vendor and assisting with data clean-up projects.
Assist with the gift acknowledgment and stewardship program by helping ensure business requirements are met, member distributions are sent promptly, and inquiries are answered.
Refresh membership donation pages, thank-you letters, websites, flyers, brochures, signage, and other collateral to strengthen membership communications.
Develop a portfolio of AFT-branded merchandise and swag for members.
Provide administrative support to the Director and the division by coordinating partner meetings, managing vendor relations, processing invoices, and supporting request-for-proposal processes.
Assist with other membership initiatives, including preparing Workplace Giving applications; overseeing the telemarketing campaign; helping develop membership program collateral; and supporting staff recruitment efforts and communications, among other tasks.

Benefits

Insurance coverage begins the 1st of the month following the date of hire.
Medical & Prescription Coverage
Dental Coverage
Vision Coverage
Company Paid Life Insurance & Long-Term Disability (LTD)
Voluntary Life Insurance
Flexible Spending Account (FSA) – Healthcare & Dependent Care
Health Savings Account (HSA)
401k Plan
Sick Leave: Regular full-time employees accrue 13 “sick days” per year.
Vacation Leave: Accrue 15 days during the first year increasing by one day per year to 20 days per year maximum.
Holidays: AFT observes twelve fixed holidays and a week between Christmas and New Years off during the year (all offices closed) plus a choice of up to three (depending on hiring month) floating holidays.