Membership Coordinator (Prospect Park YMCA)

YMCA of Greater New York•Brooklyn, NY

9d•Onsite

About The Position

The Prospect Park YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the Membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals.

Requirements

Bachelor’s Degree or equivalent work experience required.
Must be at least 21 years of age.
Minimum of three (3) years of experience working in a fast-paced administrative setting.
Computer literate.
Working knowledge of Microsoft Office Word and Excel.
Excellent interpersonal and organizational skills.
Ability to work in a fast-paced environment.
Strong written and oral communication skills.

Nice To Haves

Bachelor’s Degree in business administration preferred.
Three (3) years of experience in a hospitality setting preferred.

Responsibilities

Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.
Run and review the expected Credit Card Draft reports.
Run and review the Bank and Credit Card Exception reports.
Run the Adult Member Renewal Notice reports.
Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
Handle in-person inquiries, calls, and emails from members.
Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.
Download the third-party utilization reports and post them to the appropriate web portal.
Reconcile the payments.
Prepare facility access declination report.
Contact members with access denied due to the pending collection of past due balance.
Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
Prepare the staff schedule for the Membership Sales & Engagement Director’s approval.
Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
Attend and participate in various branch and/or Association events and meetings.
Update table files.
Handle purchasing and requisitions.
Monitor/order supplies, forms, membership cards, staff uniforms, etc.
Schedule rentals and process payments.
Be highly proficient in and role model all aspects of the Membership Experience Representative position.
Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, etc.).
Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.