Membership Concierge II

Life Time • Missouri City, MO

24d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

This role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides information about club programming, events, pricing, and policies, and assists with account maintenance and transactions. The Membership Concierge II also supports new membership sales and retention and helps resolve member questions and concerns through problem solving and service recovery.

Requirements

• High school graduate or equivalent.
• Minimum of 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Skilled at multitasking and delivering high-quality customer service and service recovery.
• Effective verbal and general communication skills.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests by exemplifying a hospitality mindset and creating extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Act as a key point of contact for new membership sales and member retention interactions.
• Address member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED