Membership Concierge II Part-Time

Life Time • The Woodlands, TX

10d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression through hospitality certification levels and create a customized succession plan to realize your professional goals.

You will act as the first point of contact for members and guests entering the resort, build relationships and create extraordinary experiences, and support member engagement and acquisition through inbound calls and outbound outreach. You will maintain knowledge of club programming, events, pricing, and policies; assist with account maintenance and transactions; support new membership sales and retention; and resolve questions and concerns using appropriate tools and resources.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Demonstrated ability to multitask and deliver high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfort working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Act as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests and create extraordinary experiences through a hospitality mindset.
• Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Solve problems and provide service recovery for member questions and concerns using appropriate tools and resources.
• Progress through hospitality certification levels and create a customized succession plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED