Membership Concierge II Part-Time

Life Time • Shenandoah, LA

12d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will build your skills and professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

You will welcome members and guests, build relationships, support engagement and acquisition, and educate them about club programming, events, pricing, and policies. The role also supports account maintenance, membership sales and retention, and resolving member questions and concerns.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions and recruits, hires, trains, and promotes based on merit and qualifications.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Ability to multitask and deliver high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfort working in a fast-paced environment.
• Ability to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
• Assist with account maintenance, member requests, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED