Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. The role includes welcoming members and guests, supporting engagement and acquisition, maintaining knowledge of club programming and policies, assisting with account needs and transactions, contributing to membership sales and retention, and resolving questions and concerns.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Skilled at multitasking, delivering high-quality customer service, service recovery, and verbal communication.
- Comfortable working in a fast-paced environment.
- Able to stand for four hours at a time.
- Friendly and outgoing demeanor.
- Complete Retention Specialist Certification within 60 days of hire.
- Passion for serving others.
- Effective communication skills.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Operate as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests by exemplifying a hospitality mindset and regularly creating extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Solve problems and provide service recovery for member questions and concerns, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- For full-time team members: medical, dental, vision, and prescription drug coverage.
- For full-time team members: short-term and long-term disability insurance.
- For full-time team members: life insurance.
- For full-time team members: pre-tax flexible spending and dependent care plans.
- For full-time team members: parental leave and adoption assistance.
- For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- For eligible full-time team members: deferred compensation plan, subject to the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
