Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. The role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides information about club programming, events, pricing, and policies, and assists with account maintenance and related transactions. The Membership Concierge II also contributes to new membership sales and retention and resolves questions and concerns using appropriate service-recovery tools and resources.
Requirements
- High school graduate or equivalent.
- At least 1–2 years of experience in customer service or sales.
- Complete the Retention Specialist Certification within 60 days of hire.
- Demonstrated ability to multitask and deliver high-quality customer service.
- Ability to perform service recovery and communicate verbally effectively.
- Comfort working in a fast-paced environment.
- Ability to stand for four hours at a time.
- Friendly and outgoing demeanor.
- Passion for serving others.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Operate as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
- Maintain up-to-date knowledge of club programming, events, pricing, and policies and educate members and guests accordingly.
- Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Resolve member questions and concerns using problem-solving and service-recovery skills and appropriate tools and resources.
- Progress through hospitality certification levels and develop a customized succession plan.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- For full-time team members: medical, dental, vision, and prescription drug coverage.
- For full-time team members: short-term and long-term disability insurance.
- For full-time team members: life insurance.
- For full-time team members: pre-tax flexible spending and dependent care plans.
- For full-time team members: parental leave and adoption assistance.
- For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- For eligible full-time team members who meet the required income threshold: deferred compensation plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
