Membership Concierge II
Life Time Inc.•San Diego, CA
•$21 - $24
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.
Requirements
- High school graduate or equivalent.
- Minimum of 1–2 years of experience in customer service or sales.
- Complete Retention Specialist Certification within 60 days of hire.
- Passion for serving others.
- Effective communication skills.
- Skilled at multitasking, delivering high-quality customer service and service recovery, and verbal communication.
- Comfortable working in a fast-paced environment.
- Able to stand for 4 hours at a time.
- Friendly and outgoing demeanor.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Operate as the first point of contact for members and guests entering the resort.
- Build relationships with members and guests by exemplifying a hospitality mindset and regularly creating extraordinary experiences.
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition.
- Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies.
- Assist members with account maintenance, needs, changes, and transactions, including program, service, and product payments.
- Serve as a key point of contact for new membership sales and member retention interactions.
- Solve problems and provide service recovery for member questions and concerns, using appropriate tools and resources.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Short-term and long-term disability insurance for eligible full-time team members.
- Life insurance for eligible full-time team members.
- Pre-tax flexible spending and dependent care plans for eligible full-time team members.
- Parental leave and adoption assistance for eligible full-time team members.
- Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave, for eligible full-time team members.
- Deferred compensation plan for eligible full-time team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
