Membership Concierge II
About The Position
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals. The role is the first point of contact for members and guests entering the resort. It supports member engagement and acquisition through inbound calls and outbound outreach, provides information about club programming, events, pricing, and policies, and assists with account maintenance, member requests, changes, transactions, and payments. The Membership Concierge II also supports new membership sales and retention, and uses appropriate tools and resources to resolve questions and concerns. This is an hourly position paying $17.25 to $20.50, based on experience and qualifications. Life Time describes its workplace as inclusive, diverse, and equitable, and as an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.
Requirements
- High school graduate or equivalent.
- Minimum of 1–2 years of experience in customer service or sales.
- Must complete Retention Specialist Certification within 60 days of hire.
- Skilled at multitasking, delivering high-quality customer service, service recovery, and verbal communication.
- Comfortable working in a fast-paced environment.
- Able to stand for 4 hours at a time.
- Friendly and outgoing demeanor.
- Passion for serving others.
- Effective communication skills.
Nice To Haves
- Bachelor’s degree in Hospitality.
Responsibilities
- Serves as the first point of contact for members and guests entering the resort.
- Builds relationships with members and guests through a hospitality mindset and regularly creates extraordinary experiences.
- Receives inbound phone calls and conducts outbound outreach to support member and guest engagement and acquisition.
- Maintains current knowledge of club programming, events, pricing, and policies to educate members and guests.
- Assists members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
- Serves as a key point of contact for new membership sales and member retention interactions.
- Resolves member questions and concerns through problem-solving and service recovery, using appropriate tools and resources.
- Progresses through hospitality certification levels and creates a customized succession plan for professional goals.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Full-time team members are eligible for short-term and long-term disability insurance.
- Full-time team members are eligible for life insurance.
- Full-time team members are eligible for pre-tax flexible spending and dependent care plans.
- Full-time team members are eligible for parental leave and adoption assistance.
- Full-time team members are eligible for paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members may be eligible for a deferred compensation plan if they meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
