Membership Concierge II

Life Time • Sandy Springs, GA

38d

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

You will be the first point of contact for members and guests entering the resort, provide welcoming and relationship-focused service, and support member engagement and acquisition through inbound calls and outbound outreach. The role also supports account maintenance, membership sales and retention, and problem-solving and service recovery.

Requirements

• High school graduate or equivalent.
• Minimum of 1–2 years of experience in customer service or sales.
• Complete the Retention Specialist Certification within 60 days of hire.
• Skilled at multitasking and delivering high-quality customer service and service recovery.
• Effective verbal communication skills.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests through a hospitality mindset and regularly create extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain up-to-date knowledge of club programming, events, pricing, and policies, and educate members and guests accordingly.
• Assist members with account maintenance, requests, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem-solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED