Membership Concierge II

Life Time Inc. • Boston, MA

25d • $17 - $21

About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member and guest engagement. You can grow your skills and build your professional network through self-directed progression of hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

• High school graduate or equivalent.
• Minimum of 1–2 years of experience in customer service or sales.
• Skilled at multitasking, delivering high-quality customer service and service recovery, and verbal communication.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion for serving others.
• Effective communication skills.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests by demonstrating a hospitality mindset and regularly creating extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Assist members with account maintenance, needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery, using appropriate tools and resources.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members aged 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
• Short-term and long-term disability insurance for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Pre-tax flexible spending and dependent care plans for eligible full-time team members.
• Parental leave and adoption assistance for eligible full-time team members.
• Paid time off for eligible full-time team members, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
• Deferred compensation plan for eligible full-time team members who meet the required income threshold.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED